The Crown Estate London portfolio comprises 10 million sq ft of property, incorporating Regent Street and about half of St James’s. The large number of visitors mean safety, security and customer experience are top priorities, and in 2019 JLL was appointed managing agent.
MyTAG solutions are helping JLL to drive quality and efficiency through innovation and consistency, contributing to a market leading service offer across the Crown Estate’s properties in London’s West End. MyTAG has helped to improve property management processes, drive efficiencies and significantly improve reporting, as all information is instantly available in the cloud.
Lee Murray, Head of Facilities Management, JLL at The Crown Estate explains: “We were initially looking for a single platform that could provide us with a key, asset tracking and security patrol management capability and selected MyTAG. We have been using the system for many years and the functions have increased to meet the every changing environment and electronic demands. We believe that MyTAG solution is one of the most innovative and easy to use platforms on the market, and the best by far without a doubt. There is no other product on the market in my view which even comes close.
We currently utilise the MyTAG system for key control, daily online occurrence logs, mail room management, asset tracking, compliance checks and proof of presence. Each element in use is a fantastic tool in itself, but combined they give our security team and management teams an amazing overview and checking capacity for our busy estate of over 120 properties. We are truly a paperless environment.
The MyTAG account team are always available for training and advice when required. They frequently contact my team to ensure all is well and their default setting for customer service is always set to above and beyond. They really are an amazing bunch of individuals who are more like family than a service provider!”